MEASURING CUSTOMER SATISFACTION OF AN E-COMMERCE COMPANY BASED ON OPINION MINING USING SVM ALGORITHM, CSI AND IPA

Measuring customer satisfaction of an e-commerce company based on opinion mining using SVM algorithm, CSI and IPA

This study was carried out to examine the perceived service quality of an e-commerce company app users and the measures that may erbaviva sunscreen be taken to improve customer satisfaction.The analysis techniques used were opinion mining to analyse reviews on the Google Play Store, e-SERVQUAL and Customer Satisfaction Index (CSI) to assess custome

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Modelling urban dynamics in rapidly urbanising Indian cities

Metropolitan cities in India are emerging as major economic hubs with an unprecedented land use changes and decline of environmental resources.Globalisation and consequent relaxations of Indian markets to global players has given impetus to rapid urbanisation process.Urbanisation being irreversible and rapid coupled with fast growth of population d

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